ABOUT US

Introduction

Catering is about hospitality, creating moments and connecting people. At QCC Catering is not just about food.

Hospitality is a truly Qatari virtue. Since the time of the nomadic tribes to present day skyscrapers, Qatar has continually embodied the true spirit of Arabian hospitality.

Qatar Caterers and Contractors, a leading Qatari Company specialized in turnkey catering, hospitality management and services, exemplifies this Arabian virtue.

Using superior customer management processes to meet the wide-ranging needs of the growing and robust Qatari market, QCC’s outsourcing solutions include management of Labour Accommodation Facilities, catering services to Armed Forces and Public Security personnel, operation of employee canteens for medium and large industries, as well as Student and Staff cafeterias for Educational Institutions and Hospitality Establishments.

At QCC, surpassing our clients’ expectations is our business goal.

QCC at a Glance

Established in 2003 with an office on Salwa Road, Al Waab district, Doha. Over 350 dedicated catering specialists serve over 20,000 meals every day.

Currently produces over 8 million meals and serve over 2.5 million individuals per year.

Clientele include Armed Forces formations, large-scale industries and Labour Camps, as well as the hospitality sector.

Heritage of Service
Year No. of People Served Year No. of People Served
2017 2,766,000 2010 1,215,000
2016 1,830,000 2009 1,050,000
2015 2,201,000 2008 904,000
2014 1,985,000 2007 779,000
2013 1,330,000 2006 718,000
2012 1,130,000 2005 759,000
2011 1,116,000 2004 290,000
Exponential and bankable year on year growth has made QCC a tour de force in the catering industry.
Chairman's Message

As I look back at the past decade, I am extremely gratified at the progress our company has made. Having started from a small operation in Doha, today we produce over 5 million meals and serve approx. 2 million individuals per year. With service delivery expanded across the country, we are delighted to have been a part of Qatar’s growth.

Food is at the core of our market offering. Our team of specialist chefs make delicious and appealing meals that meet the diverse budgetary needs of any organization. Be it for hotel staff, a canteen, a management dining room for executives, a large-scale meal service for blue collar workers, the Armed Forces or Public Security Forces, QCC is up to the task; igniting your sense of taste.

The renowned tradition of Arabian hospitality is central to the way we conduct our business. Taking care of our customers’ needs is our culture. QCC’s proven processes and procedures have helped us retain our valued clientele while constantly adding new ones to the fold in Qatar.

Committed to excellence in food quality, preparation and presentation, QCC is always at hand to create tailored services to suite the clients’ budget and palate.

Sahtein! (Bon Appetite!)
SALEH MOBARAK A B AL-KUWARI

Our Culture

At UCC, excellence is paramount. It is not just an expression but also our culture for doing business.

Professionalism in how we deal with our customers and satisfying their needs. Professionalism can be seen in how we maintain our benchmarked operational standards and make our 200 odd employees feel at home.

UCC has consistently set new standards of service to deliver customer satisfaction. By aligning our strategic corporate goals with those of our valued customers, we have achieved one of the highest client retention rates in the industry.

We consider our employees as our most valuable resource and asset. By providing them with an environment that is conducive towards performance and rewards professionalism and efficiency, UCC has been able to ensure the needs and expectations of our customers are met at all times.

UCC fully recognize the fundamental importance of Training in ensuring constant and consistent delivery of the highest standard. We firmly believe that there is no substitute for operating in “real life” situations and as such, our in-house training programs focus on interactive and practical training.

Introduction
QCC at a Glance
Heritage of Service
Chairman's Message
Our Culture

Catering is about hospitality, creating moments and connecting people. At QCC Catering is not just about food.

Hospitality is a truly Qatari virtue. Since the time of the nomadic tribes to present day skyscrapers, Qatar has continually embodied the true spirit of Arabian hospitality.

Qatar Caterers and Contractors, a leading Qatari Company specialized in turnkey catering, hospitality management and services, exemplifies this Arabian virtue.

Using superior customer management processes to meet the wide-ranging needs of the growing and robust Qatari market, QCC’s outsourcing solutions include management of Labour Accommodation Facilities, catering services to Armed Forces and Public Security personnel, operation of employee canteens for medium and large industries, as well as Student and Staff cafeterias for Educational Institutions and Hospitality Establishments.

At QCC, surpassing our clients’ expectations is our business goal.

Established in 2003 with an office on Salwa Road, Al Waab district, Doha. Over 350 dedicated catering specialists serve over 20,000 meals every day.

Currently produces over 8 million meals and serve over 2.5 million individuals per year.

Clientele include Armed Forces formations, large-scale industries and Labour Camps, as well as the hospitality sector.

Year No. of People Served Year No. of People Served
2017 2,766,000 2010 1,215,000
2016 1,830,000 2009 1,050,000
2015 2,201,000 2008 904,000
2014 1,985,000 2007 779,000
2013 1,330,000 2006 718,000
2012 1,130,000 2005 759,000
2011 1,116,000 2004 290,000
Exponential and bankable year on year growth has made QCC a tour de force in the catering industry.

As I look back at the past decade, I am extremely gratified at the progress our company has made. Having started from a small operation in Doha, today we produce over 5 million meals and serve approx. 2 million individuals per year. With service delivery expanded across the country, we are delighted to have been a part of Qatar’s growth.

Food is at the core of our market offering. Our team of specialist chefs make delicious and appealing meals that meet the diverse budgetary needs of any organization. Be it for hotel staff, a canteen, a management dining room for executives, a large-scale meal service for blue collar workers, the Armed Forces or Public Security Forces, QCC is up to the task; igniting your sense of taste.

The renowned tradition of Arabian hospitality is central to the way we conduct our business. Taking care of our customers’ needs is our culture. QCC’s proven processes and procedures have helped us retain our valued clientele while constantly adding new ones to the fold in Qatar.

Committed to excellence in food quality, preparation and presentation, QCC is always at hand to create tailored services to suite the clients’ budget and palate.

Sahtein! (Bon Appetite!)
SALEH MOBARAK A B AL-KUWARI

At QCC, excellence is paramount. It is not just an expression but also our culture for doing business.

Professionalism in how we deal with our customers and satisfying their needs. Professionalism can be seen in how we maintain our benchmarked operational standards and make our 300 plus employees feel at home.

QCC has consistently set new standards of service to deliver customer satisfaction. By aligning our strategic corporate goals with those of our valued customers, we have achieved one of the highest client retention rates in the industry.

We consider our employees as our most valuable resource and asset. By providing them with an environment that is conducive towards performance and rewards professionalism and efficiency, QCC has been able to ensure the needs and expectations of our customers are met at all times.

OUR PARTNERS

QCC has the ability to cater to a wide range of clients. From hotel cafeterias to labor accommodation facilities, QCC’s range of cost options make it an ideal partner to meet a client’s catering needs.

Corporate Catering

Cape East Ltd.
Qatar Navigation
Black Cat Engineering
Deutsche Babcock
Descon Engineering Qatar
MIDMAC Qatar
Readymix Qatar
Teyseer Security Services
Qatar Building Co.
Qatar Intl. Precast
Engineering Maintenance Company (EMCO – Qatar) – Ibin Ajayan Labour City

Hospitality Catering & Labour Camps

InterContinental Hotel, Doha
Ezdan Hotel & Suites
Qatar Real Estate Investment Co.
United Facility Management Co.
Mesaieed Labour Accommodation Facility
R​AS L​AFFAN Industrial City​ – ALAQARIA Labour Accommodation (RLIC)​

BOARD OF DIRECTORS

Saleh Mobarak A B Al-Kuwari
Chairman & Director
Syed Atique Ahmad
Executive Director
Jawdat A Safa
Director
Chowki H Najjar
Director
Saleh Mobarak A B Al-Kuwari
Chairman & Director
Syed Atique Ahmad
Executive Director
Jawdat A Safa
Director
Chowki H Najjar
Director

MANAGEMENT

Jawdat A Safa

Director of the Operations

Syed Atique Ahmed

Executive Director & Chief Financial Officer

Chawki H Najjar

Director of Food Services

Muhammad Uvais

Business Development Department

Ashin Rehim

Senior Officer Hygiene & Food Safety Managementent

Oussama Bou Ghannam

Senior Operation Manager

Suresh Sankaran

Senior Accounts Officer

Yaqeen Ahmed

Senior Personnel Officer

MARKET LEADERSHIP & RELIABILITY

Embodying the virtue of Arabian hospitality, we treat our clients like family. True partners. This reason, more than any other, is the secret of our success.

2.5 million

Number of people served per year

8 million

Number of meals produced per year

Reliable & Professional

Ensuring top customer satisfaction

Cost Effective

Meeting a wide range of customer needs

Safe

International caliber food safety and hygiene standards
Year Meals Served
2017 8,298,000
2016 5,490,000
2015 6,065,000
2014 5,955,000
2013 3,990,000
2012 3,390,000
2011 3,348,000
2010 3,645,000
2009 3,170,000
2008 2,710,000
2007 2,400,000
2006 2,150,000
2005 2,300,000
2004 870,000

OPERATING PHILOSOPHY

A QCC customer’s experience is managed professionally from the point of sale to the delivery of service. By focusing on not just meeting the needs but augmenting our offering by anticipating future requirements, QCC’s experienced team can provide an innovative and cost-effective proposal.

FOCUSED ON QUALITY

Great service is the only criterion that makes a catering assignment outstanding. The food needs to be of optimal quality to begin with. Since quality and service have a symbiotic relationship. One must support the other in order to make the end product exceptional.
Aligning the needs of the client with our commitment to providing excellence, QCC’s Quality Pledge promotes measurable standards of top-tier service.

QCC QUALITY PLEDGE

“QCC pledges to continually endeavor to exceed quality expectations.
The management, catering specialists and staff commit to the meeting of all requirements for optimal customer satisfaction as a priority. By determining controls for the type of initial products used and successively monitoring customer satisfaction at the end, QCC promises to evolve its offering.
Endeavoring to drive improvements on Quality & Hygiene Policy, each department promises to integrate the best practices into training new staff and to conduct periodic Quality Awareness Training programs for existing employees.
QCC also commits to maintain, meet and strive to exceed the client’s expectations”

SAFETY & HYGIENE

QCC has been assessed and certified as meeting the requirements of ISO 22000: 2018 & ISO 45001 : 2018…

We all know that forgetting about food safety is a surefire recipe for disaster.
Safeguarding food and enabling our workforce to maintain the highest international-level of food safety standards, QCC has comprehensively implemented the Hazard Analysis Critical Control Point (HACCP) program.
Alleviating risks to avoid unfortunate incidents, HACCP implements ‘best practice’ protocols as promoted by the Food Safety and Inspection Service of the U.S. Department of Agriculture, the U.S. Food and Drug Administration (FDA) as well as the U.S. Centers for Disease Control and Prevention (CDC).
QCC’s salient mechanisms include:
    •  
    • Monitoring and controlling the temperatures of food during cooking, holding, serving, cooling, and reheating
    • Training our food service specialists in proper hand washing techniques and guaranteeing the use of disposable gloves as well as not allowing sick employees to handle food
    • Teaching employees on how to prevent cross-contamination and empowering them with the tools to do so
    • Conducting intermittent food safety self-inspection for every QCC food production and handling unit

From the produce stage to the plate, QCC applies food safety management system in line with ISO 22000 2005 standard, thus ensuring our meal service is always safe for consumption.

FEEDBACK & ESCALATION

In line with our culture of professional conduct at all times, QCC is extremely serious about complaints and escalation procedures. Ensuring that any time – day or night, weekday or weekend, all year long – our customers are guaranteed satisfaction.
For Site Management, a customer’s main point of contact, efficiency in mitigating concerns is a top priority. Should this fail to meet expectations and the issue is unresolved, escalations to the Business Development Director, Director of Catering Services, Director of Operations (and subsequently the Chief Executive) is not only recommended but wholeheartedly welcomed.
Regular communications is a mandated protocol in all situations. Committing to respond within 48 hours of receipt of an issue, QCC’s service delivery team takes a professional approach to solving your issues.
Only through constructive feedback and on-going checks are we able to keep providing service quality par excellence!
Regular communication is mandatory potocol in all situations.
Oussama Bou Ghannam

Senior Operations Manager
M: +974 5519 4932

Chawki Najjar

Director of Catering Services
M: +974 5584 7113

Jawdat Safa

Director of Operations
M: +974 5585 4372

CONTACT US

Mailing Address : PO Box 23737 Doha – Qatar
Physical Address : Nasser Bin Khalid Complex – Unit J2, Salwa Road, Al Waab, Doha, State of Qatar
Phone : +974 4469 7546 | +974 4469 7691 | +974 4469 7897 | Fax : +974 4469 7547